National Accounts Program
We understand that nothing is more important than the safety of the people in your buildings and that is why we are solely devoted to fire and life safety. It's all we do.
The FLSANational Accounts program is designed to meet your expectations for quality, consistency and responsiveness across all properties regardless of location.
- Commercial Office
Single Point of Contact
All national account customers receive a dedicated national account manager that will act as a single point of contact. The national account manager will communicate your expectations to all field offices and manage the account to insure all needs are being met across the country. In addition to the national account manager, we assign an inside sales resource to further support the needs of the account.
We have obtained the highest certifications in the industry. We are ISO9001:2008 and UL certified is to insure that all of your properties receive the highest level of service in the industry.
Complete Reporting and Documentation
Our unique life safety management system provides complete on-line documentation that is accessible 24 hours per day. Our reports include accurate inventory count of life safety devices, time and date stamp, warranty tracking and recall notices. In essence, we offer a complete management system of your life safety systems.
We have the flexibility to work with most work order systems or if necessary, create a work order management process for you. Our service management system will insure that all inspections are completed in a timely manner that meets your requirements.
In addition to being NICET certified, our technicians complete an extensive two year training program. We developed our own program and it is considered the best in the industry.
All of our technicians utilize handheld devices to insure that 100% of inspections are completed and reported accurately. In addition, our service managers know what devices you have at each property allowing us to pre-plan each service call and correct problems quickly and efficiently.
Our national account team is prepared to meet all of your special needs including consolidated invoicing, specialized reports and any unique inspection and testing requirements.
We recognize and appreciate the business you give us across your portfolio by offering preferred pricing and national account discounts for products and services that only our largest customers enjoy.
For more information, please contact us to discuss your specific requirements. Contact us by either e-mailing us or calling Tom Coulbourn, Vice President—National Accounts, at (804) 497-1077.