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Retail Case Study

The Situation

A national retailer made the decision to regionalize their fire sprinkler testing, inspection and repair program. This chain has well over 1,000 locations coast-to-coast but made a decision to regionalize services instead of using a single provider format.

While they have numerous areas of fire protection, they chose to only focus on the fire sprinkler companies and their products during this decision making process. They were experiencing several issues throughout their locations. Some of those included:

  • Minimal or NO documentation that would comfortably satisfy local authorities
  • Scheduling and coordination challenges
  • Cost control
  • The means to identify inventory equipment at location level
  • Prompt emergency response and repair capabilities as well as reliability to complete those services in a timely manner

The Solution

Fire & Life Safety America was awarded several hundred locations in four specific regional markets.

  • FLSA operated within their unique electronic work assignment system
  • Inspection processes were developed within the customer scope of work requests
  • Inspection documentation was improved dramatically including the customer need of equipment inventory
  • The ability to price market and site specific was established resulting in a budgetary standard that is very important to the retail industry

The Value

  • Improved quality, accuracy and consistency in not only service completion but also in support information
  • Greatly improved corporate, site and FLSA communication with the utilization of a single point of contact. The result was prompt resolution to routine and emergency service issues
  • FLSA identified numerous sites that had inoperable systems. The value of this scenario is so significant, it cannot be translated into dollars
  • The ability of a national fire protection company to also manage the needs of smaller regional, district or even site level accounts