The Fire & Life Safety America National Accounts program is designed to meet your expectations for quality, consistency and responsiveness across all properties regardless of location.

Our advantages for your agency’s life and fire safety programs include:

  • Reduce need of multiple vendor and simplify contract management
  • Leverage life safety spend to establish favorable pricing for multiple locations
  • Reduce liability through electronic reports and confirm that inspections were not missed or incomplete

Single Point of Contact

All national account customers receive a dedicated national account manager that will act as a single point of contact. The national account manager will communicate your expectations to all field offices and manage the account to insure all needs are being met across the country. In addition to the national account manager, we assign an inside sales resource to further support the needs of the account.

Consistent Service

We have obtained the highest certifications in the industry. We are ISO9001:2008 and UL certified is to insure that all of your properties receive the highest level of service in the industry.

Complete Reporting and Documentation

Our unique life and fire safety management system provides complete on-line documentation that is accessible 24 hours per day. Our reports include accurate inventory count of life safety devices, time and date stamp, warranty tracking and recall notices. In essence, we offer a complete management system of your life safety systems.

Operational Flexibility

We have the flexibility to work with most work order systems or if necessary, create a work order management process for you. Our service management system will insure that all inspections are completed in a timely manner that meets your requirements.

Expert Technicians

In addition to being NICET certified, our technicians complete an extensive two year training program. We developed our own program and it is considered the best in the industry.

Latest Technology

All of our technicians utilize handheld devices to insure that 100% of inspections are completed and reported accurately. In addition, our service managers know what devices you have at each property allowing us to pre-plan each service call and correct problems quickly and efficiently.

Customized Services

Our national account team is prepared to meet all of your special needs including consolidated invoicing, specialized reports and any unique inspection and testing requirements.

Savings

We recognize and appreciate the business you give us across your portfolio by offering preferred pricing and national account discounts for products and services that only our largest customers enjoy.

For more information, please contact us to discuss your specific requirements.

Contact us online or by calling Tom Coulbourn, Sr Vice President – Service Sales, at (804) 497-1077.

 

Service Operations Support Team

Steve Hodge

Steve is the Director of Operations for the National Accounts Group. Steve joined FLSA in October of 2009 to establish FLSA’s National Account partner network and the National Account Operations group. Steve’s career encompasses over 40 years of fire protection experience and has held varies positions in construction, service, project management and general management. When he is not in Richmond , Steve resides in Kansas with his wife, children and grandchildren. He enjoys hunting, fishing and hiking.

Jon Springer

Jon serves the company as the Director of Operations for the National Accounts Department in Richmond, VA. In 2015 he started the Nashville, TN district for FLSA. He is the former District Manager in Nashville for 3 ½ years. Jon has been with FLSA for 4 years and has been in the industry for 11 years.  His background has been in service, inspections and installations of fire suppression systems. In his spare time, he enjoys cooking on the smoker and camping with his family.

 

 

 

 


View National Accounts Case Study

District Manager

Tom Coulbourn
8827 Staples Mill Road
Richmond, VA 23228
Telephone: 877-634-3572

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